What if I want to pay by check or money order?
Sorry, at this time we only accept major credit cards and paypal.

If I use a credit card to purchase something at Simplysextoyz.com, what will show up on my credit card statement?
We respect that many of our customers prefer to remain discreet in their purchasing. Your credit card bill will show a charge to Venture Merchandising. Please note that American Express corporate and business cards may categorize your purchase as an "Adult Novelty Purchase."

How long will it take for my shipment to arrive?
Domestic orders will usually be processed by Simplysextoyz.com within 24 hours of the business day they are received. Standard shipments should arrive within three to five business days of the day your order is processed. We also offer express service for those gift buying emergencies, Next Day service for an additional fee. You can select any of these options when you complete the checkout process at Simplysextoyz.com. Please refer to our Shipping Info for complete details.

Will my shipment or catalog be packaged discreetly?
Yes! All orders are shipped in a completely plain box. Your package will not bear any external markings that will give away the nature of your order.

Can I return my purchase if I'm not satisfied with it?
Simplysextoyz.com offers guarantees on all of its products. If you are not completely satisfied with your purchase, please return it for a replacement product or a store credit for the purchase amount within 30 days of purchase. Please refer to our Return Policy for complete details.

Do you ever resell items that have been returned?
Absolutely not! Returns are disposed of and not resold. All merchandise purchased from Simplysextoyz.com is new and completely unused by anyone.

In my order from Simplysextoyz.com, why do some items arrive repackaged (e.g. in plastic bags or tissue paper)?
At Simplysextoyz.com, we carefully repackage some of the items we sell when a product's original packaging features graphic images or language. We prefer to repackage them rather than offend any of our customers.

Are you hiring?
Unfortunately, our staffing needs are currently full, but you're always welcome to send your resume to info@venturemerchandising.com and we'll keep it on file for future use.

Can I cancel my order after I place it?
Because our order system processes orders immediately after we receive them, you cannot cancel an order once you have completed the checkout procedures -- chances are, it's already boxed and loaded into the truck! However, if you change your mind after you've placed an order, simply refuse the shipment when it arrives and the carrier will return it to us. We'll credit you a full refund, minus any shipping charges.

My product has a manufacturer's warranty card. Should I send this in to protect my purchase?
We do not recommend completing and mailing in manufacturer's warranty cards. While these offers do guarantee certain compensation if your product is defective, manufacturers often sell the personal information requested on such warranty cards to third-party marketing companies, violating your privacy.

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